SAP Knowledge Base Article - Preview

3618720 - Authentication Issue in Datasphere Connection to SAP Incentive Management Database

Symptom

  • An error occurs while accessing the Incentive management DB connection from SAP Datasphere.
  • Error message observed:
    “An error occurred accessing the connection.”
  • As a result, the connection to the Incentive Management database fails, preventing data retrieval or integration between the two systems.


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Incentive Management on Hyperscalers
  • SAP Datasphere 

Product

SAP Datasphere all versions ; SAP SuccessFactors Incentive Management on hyperscalers 1.0

Keywords

SAP Datasphere, SuccessFactors Incentive Management, connection error, authentication error, PS user, database password, Web IDE, password reset, connection failure, data integration, login issue, credential mismatch, DB connection, SAP connection setup, authentication failure , KBA , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , CEC-SAL-COM , SuccessFactors Incentive Management , Problem

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