3618741 - Using zero as the value for "Rewards Allocation Delay" setting in Loyalty - SAP Emarsys

In the SAP Emarsys documentation, it is suggested to set the reward/point allocation delay to also take in consideration any returns that could affect the points status:

"Rewards allocation delay - Select how long after a purchase rewards are approved and added to the customer's Wallet. This allows the system to automatically calculate returns and cancellations if required. Also, this prevents you from awarding rewards that you may need to cancel later. Your customers see their earned points in the Wallet as "pending" during this period. Note that after the rewards are approved, you can only manually add or remove points via Member Profiles."

With that setting set to zero, it is required to understand the quickest and the slowest that point calculation could take.

SAP Emarsys

lty, loyalty, add-on, addon, points, point, calculation, add, remove, member, reward, rewards , KBA , CEC-EMA-LOY , Loyalty , Problem