3618754 - Admin Name Discrepancy Between Search and Edit Pages in SuccessFactors Learning

• Admin name on search page is taken from related user record, instead of admin user's name
• Inconsistent admin names between search result page and edit page

• SAP SuccessFactors Learning

1. Login and go to learning administration > administrator
2. Search for an admin
3. Note the name on result page is different from the name in the admin details page

If General Display Name is enabled and the related user of the admin has a General Display Name present in the PA_STUDENT table, then for the admin search the General Display Name of the related user will be displayed.

In case General Display Name is not present for the related user, then the name of the Admin itself will be displayed in the admin search. 

This is because admin does not have its own General Display Name, hence its fetched from the related user for the GDN name.

This is an expected behavior when General Display Name is enabled. To avoid the confusion caused by different names, related user and admin should have the same name configured.

• 3261324 - General Display Name Behavior and Troubleshooting

admin name, search page, edit page, inconsistency, sap successfactors learning, general display name, GDN, PA_STUDENT table, related user, expected behavior , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem