3619027 - Unable to deactivate duplicate user with identical e-mail-address in SAP Analytics Cloud (SAC)?

Unable to deactivate duplicate user with identical e-mail-address in SAC?

SAP Analytics Cloud 

1. Login to SAC Tenant
2. Navigate to Security-> Users
3. Search for the user with email id
4. You can find two users with this email id
5. Try to deactivate the one user.

Notice: We get an error email address is already used

Having two users with the same email is an inconsistent state is the reason we cannot deactivate one of them. 

Delete the duplicate user.
You would be able to transfer any content the user owns to a different user.

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SAC, duplicate, user, deactivate , KBA , LOD-ANA-ADM , SAC Administration , Problem