SAP Knowledge Base Article - Preview

3619088 - Troubleshooting Guide: Data not flowing between Recruiting and Onboarding - RCM/OBX

Symptom

This guide is designed to assist users in troubleshooting common issues encountered during the onboarding and recruiting processes within SuccessFactors. It outlines systematic steps for verifying and resolving field mapping and data transfer discrepancies between the Recruiting (RCM) and Onboarding (OBX) modules.

Purpose and Scope

The primary aim of this guide is to streamline the onboarding and recruiting processes by providing clear instructions for checking data mappings, configurations, and integrations to avoid invalid handovers between modules.

Key Features

  • Onboarding Verification: Detailed steps to examine field mappings, integration test pages, and business configurations that could obstruct data transfer from recruiting to onboarding.

  • Recruiting Verification: Instructions for validating field presence and configuration accuracy within the Recruiting system, including handling custom fields, picklist modifications, and naming conventions.

By following the procedures outlined in this guide, users can efficiently diagnose and rectify issues, ensuring a smoother transition, improved system performance, and enhanced data integrity. This guide serves as an essential resource for maintaining effective onboarding and recruiting workflows.

These symptoms indicate potential issues with the data integration pipeline between ONB and RCM, which may require technical troubleshooting to identify and resolve underlying causes. Users experiencing these issues are advised to follow the troubleshooting guide of this for detailed steps on addressing and rectifying the data flow problems.


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Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Onboarding 2.0

Product

SAP SuccessFactors Onboarding all versions

Keywords

data not flowing, custom fields, rcm pipeline, onboarding 2.0, review new hire data, marital-status, area-code, phone-type, isPrimary, misconfiguration, data model template, application template, integration center, intelligent services, troubleshooting, guide, recruiting , KBA , LOD-SF-RCM-ONB , Onboarding integration , LOD-SF-OBX-RCM , Initiate onboarding from RCM , How To

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