SAP Knowledge Base Article - Preview

3619151 - Incident status update is not reflecting in SAP Solution Manager ITSM dashboards immediately

Symptom

  • SAP Solution Manager IT Service Management dashboard reports does not reflect Incident status changes immediately.
  • SAP Solution Manager IT Service Management dashboard reports show out-of-date or obsolete information about Incidents.


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Environment

SAP Solution Manager

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP-REP , Reporting , Problem

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