3619272 - ID visible in workflow confirmation page when requesting a claim - SAP SuccessFactors Employee Central

When requesting "Benefit Employee Claim" and ID is visible in the workflow confirmation page. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."  

• SAP SuccessFactors HCM Suite 
• SAP SuccessFactors Employee Central

1. Go to Employee Profile 
2. Benefits > ''Go to Benefits'
3. Press on 'start a claim' for any reimbursement
4. Add an effective date and amount
5. Click save
6. In the confirmation pop-up, you will see a code or the employee's name in the text:
   

   Note that this behavior happens when the Workflow Rule is OnSave (which is the correct and recommended configuration)
   

   If the rule is configured under Validate Rules, the behavior is: 
   

7. Regardless of the configuration above, when the workflow is submitted, the code is not present, only the external name is in the title for both scenarios:

Claim externalCode is generated by benefit module's processor at preSave stage. If the workflow rule is configured as save rule, workflow is triggered after benefit processor, that's the reason why the claim ID is visible on pop-up.
The externalName is hardcoded and cannot be changed, to it will be on the Workflow Title regardless of the configuration. 

Currently this is the system expected behavior and, in order to make sure the system works as expected, we need to ensure the workflow rule is configured as save rule to avoid issues.

Refer to the guide on associating the workflow with a claim: Associating the Workflow with a Claim.

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workflow confirmation, claim id, externalCode, externalName, benefit module, preSave stage, validate rule, save rule, SAP SuccessFactors Employee Central, Global Benefits, wfl, GBF, ben, claim, reimbursement, EC , KBA , LOD-SF-EC-GBF , Global Benefits , Problem