SAP Knowledge Base Article - Public

3619411 - "It looks like something went wrong" error shows up when trying to generating AI-Assisted Performance Insight block.

Symptom

  • "It looks like something went wrong" error shows up when trying to generating AI-Assisted Performance Insight block
  • In network log the below error shows:
    "GET https://hcm10preview.sapsf.com/odatav4/talent/goals/TGM.svc/v1/getDefaultDevGoalTemplateId() 403 (Forbidden)"
  • In network log the below error shows:
    "Invalid prompt parameters – missing cpmFeedback.topic"

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Enable Assisted Performance Insights for Manager Review in PM Form.
  2. Launch the form using the "Launch Form" feature.
  3. Attempt to generate Assisted Performance Insights.
  4. Observe the error message: "It looks like something went wrong."

Cause

So far, two root causes have been identified for the issue:

1. Missing Default Development Goal Plan Template

In the network logs, the following error is observed:
GET https://hcm10preview.sapsf.com/odatav4/talent/goals/TGM.svc/v1/getDefaultDevGoalTemplateId() 403 (Forbidden)

This error typically occurs when the customer instance does not have a default UXR Development Goal Plan configured.

In the Review AI Insight section of the form, there is a feature called "Improvements and Actions". When a user clicks "Generate a Goal", the system attempts to access the default Development Goal Plan to suggest a GenAI-generated goal name.

To function correctly:

  • The instance must have the Development Goals (CDP) module enabled.
  • The user (typically a manager) must have the necessary permissions to access the default Development Goal Plan template.

If either the plan is missing or the CDP module is not enabled, the goal generation feature will fail. This behavior has been confirmed as a defect in such scenarios, as the system does not currently handle this condition gracefully.

2. Legacy CPM Feedback Missing Topic Field

Another error observed in the network logs is:
"Invalid prompt parameters – missing cpmFeedback.topic"

This issue occurs because some CPM feedback entries do not include a topic, particularly those created under legacy configurations. WhenAi-Assisted Performance Insights tries to pull in feedback from older versions of CPM (as per the start date and end date of the PM Form) where the "Topic" field was not mandatory, the system throws an error due to the missing topic data.

Unfortunately, it is not possible to retroactively add topics to legacy feedback entries, so any form referencing this data will continue to encounter this issue during AI insight generation.

Resolution

For Cause 1 – Missing Development Goal Plan (CDP Not Enabled):
A product fix has been planned to address this scenario where no default Development Goal Plan is configured.
This fix is currently targeted for the 2H 2025 release.

You can monitor updates and release timelines via:
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information. 

For Cause 2 – Legacy Feedback Missing Topics:
To avoid referencing legacy feedback entries without topics, we recommend adjusting the affected Form Start Date and Due Date to a more recent time frame (e.g., from 2024 onward), where all CPM feedback entries are expected to include the required topic field.

This change should allow the AI-assisted insights feature to function without encountering errors.

See Also

Keywords

KI2505, performance insights, ai-assisted, error, development goals, insights, AI, Gen AI, Assisted performance insights, latest form experience , pm form, network log, getDefaultDevGoalTemplateId() 403, forbidden, cpmFeedback.topic, template, PMU-25163 , KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , Known Error

Product

SAP SuccessFactors Performance & Goals 2505