Symptom
When a credit check is performed, the documented credit decision in the Manage Documented Credit Decisions app closes automatically.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
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Create a Sales Order.
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Perform a credit check.
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Observe that the credit decision closes automatically.
Cause
If the total liability does not exceed the defined credit limit, the documented credit decision is approved automatically, resulting in the automatic closure.
Resolution
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Open the Display Credit Management Log app.
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Provide the Date filter = Today.
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Set Category = Credit Management and Sub-category = Credit Check.
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(Optional) Use the External Reference filter to narrow down the results.
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Open the details of credit check logs.
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Confirm the total liability value from the credit check logs.
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If the total liability is within the credit limit, the documented credit decision will be approved automatically.
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Review and adjust credit limits if needed to prevent automatic approvals.
See Also
Keywords
credit decisions, automatically closing, documented credit decisions, credit check, total liability, credit limit, SAP S/4HANA Cloud, Finance, Receivables Management, Credit Evaluation, Credit Management , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , Problem
SAP Knowledge Base Article - Public