SAP Knowledge Base Article - Preview

3619898 - Customizing Timeline Title for Phone Calls in Agent Desktop (AD)

Symptom

  • The timeline title for incoming phone calls in Agent Desktop (AD) shows the default text "Incoming phone call from XYZ: Call from (Phone number)".
  • Administrators want to change this text or translate it into another language 


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Phone call title, Agent Desktop, CTI call, Language Adaptation, sap.crm.service.phoneService, timeline customization , KBA , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , Problem

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