3620324 - Fingerprint Error When Creating an Offer Letter - Recruiting Management

The below fingerprint error is received by a user when creating an offer letter:

fingerprint=7e5228a9ed122497d85e2eff8eed58d80d2a40cf,

SAP SuccessFactors Recruiting Management

1.    Navigate to the job requisition
2.    Open application 
3.    Click Take Action – Offer Letter
4.    Offer template is selected automatically
5.    Click on "Next Step"
6.    Error occurs

This issue is resolved and engineering have ran a script to fix the issue in all affected customer instances.

2944561 - Error on creating or previewing an Offer Letter with Fingerprint - Recruiting Management

7e5228a9ed122497d85e2eff8eed58d80d2a40cf. error, application error, offer letter, internal, opentext, Failed to store attachment, objectNotFound, offerLetterControllerProxy.createInternalOfferLetterAttachment.dwr com.successfactors.dms.service.utils.DocMgmtException: Wrapped CmisBaseException: Could not find type sfsf:rcmDocumentInfo [107074430]{"exception":"objectNotFound","message":"Could not find type sfsf:rcmDocumentInfo [107074430]"}, PLT-87161, INC13334242  , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error