3620421 - In setup, Create Favorite item action is not available in Quote 2.0

Symptom

In CPQ Setup, "Create Favorite" item action is not visible/available.

Environment

SAP CPQ

Reproducing the Issue

Enter Setup
Select "Workflow/Approval" tab
Open "Item Actions"
Observe that there isn't a "Create favorite" action.

Cause

SAP Development team have confirmed "Create favorite" action was removed from Quote 2.0.

Resolution

Development have created a task to update the following documentation Item Actions Workflow.

Workaround: Refer to Product Favorites for creating product favorites using the widget.

Keywords

create favorite, item action, setup, workflow, approval, quote 2.0, limitation, documentation, sales cloud cpq , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2025