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SAP Knowledge Base Article - PublicSymptom
Email reminders for compliance are currently not being sent despite the initial notifications being successfully triggered.
Environment
SAP SuccessFactors Onboarding
Cause
The due date is not being passed to the compliance triggers which is why the reminders are not being created.
Resolution
This issue is scheduled to be resolved in the 2H 2025 release.
Preview: 13th of October 2025
Production: 14th of November 2025
Keywords
reminder emails, sap successfactors onboarding, due date null, compliance triggers, email template, metadata refresh, re-enable template, internal ticket OBX-38091 , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding
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