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3620500 - We couldn't find the global account you specified via a deep link. It is possible that either the account does not exist or you do not have permission to access it: SAP BTP error

Symptom

You are trying to access the SAP Business Technology Platform (SAP BTP. URL: https://cockpit.btp.cloud.sap) and encounter the below error:
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We couldn't find the global account you specified via a deep link. It is possible that either the account does not exist or you do not have permission to access it.
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Screenshot:


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Environment

  • SAP Business Technology Platform
  • Release Independent

Product

SAP BTP, Cloud Foundry runtime and environment all versions ; SAP Business Technology Platform all versions

Keywords

btp account, no permission, error message, global account, deep link, sap business technology platform, email address change, network trace, console logs, access issue,  , KBA , BC-NEO-CIS , Commercial Infrastructure , BC-CP-CPT , SAP BTP Cockpit [Feature Set B] , Problem

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