SAP Knowledge Base Article - Preview

3620500 - We couldn't find the global account you specified via a deep link. It is possible that either the account does not exist or you do not have permission to access it: SAP BTP error

Symptom

You are trying to access the SAP Business Technology Platform (SAP BTP. URL: https://cockpit.btp.cloud.sap) and encounter the below error:

*********************************
We couldn't find the global account you specified via a deep link. It is possible that either the account does not exist or you do not have permission to access it.
*********************************

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Read more...

Environment

  • SAP Business Technology Platform
  • Release Independent

Product

SAP BTP, Cloud Foundry runtime and environment all versions ; SAP Business Technology Platform all versions

Keywords

btp account, no permission, error message, global account, deep link, sap business technology platform, email address change, network trace, console logs, access issue,  , KBA , BC-NEO-CIS , Commercial Infrastructure , BC-CP-CPT , SAP BTP Cockpit [Feature Set B] , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.