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3620517 - Real time sync job stuck "in progress"status for active onboarding external user - Onboarding

Symptom

  • Real time sync job for onboardees stuck "In progress" in Execution Manager.
  • Display only: "Start to send account change event of {XXX} to subscriber" in the Execution Manager.
  • When choosing "Identity Provisioning Service" in the "Integration Service Registration Center", a message appears saying "Specific integrations within this Service were deregistered after failing continuously for six days. To reactivate these integrations, edit the registration. Check the Execution Manager for more details.".
  • Onboardee is not created in IAS or onboardees are successfully created in IAS by the scheduled sync job that runs once a day 


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Environment

  • SAP SuccessFactors Onboarding
  • Identity Authentication 

Product

SAP SuccessFactors Onboarding 2505

Keywords

Onboarding, OBX, real time sync, external user, SuccessFactors, Execution Manager, IAS, Identity Authentication, sync, Integration Service Registration Center, Identity Provisioning Service, in progress, Register, candidate, Skipping the processing for EventId, integration delinked, not executed , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

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