SAP Knowledge Base Article - Public

3620605 - Mass acceptance of 'Customer Expected Price' in sales order

Symptom

Unable to accept 'Customer Expected Price' for multiple line items in Manage Sales Documents with Customer-Expected Price App.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the Manage Sales Document with customer expected price app.
  2. Select the multiple line items.
  3. Click Accept Customer Price.

Cause

It is a standard behavior. Select only one line item to accept the customer-expected price and manually adjust. For example, the value of the net price within the app.

Note - Declination of the customer-expected price for multiple items at once is allowed.

Resolution

  • The system accepts deviations below a threshold value automatically and sales document processing continues.
  • The system doesn’t accept deviations above a threshold value and blocks further processing of the sales document. This result requires manual follow-up activities in the Manage Sales Documents with Customer-Expected Price app.

Refer the below link to set the Threshold value to process sales document automatically- Customer Expected Price - Help Portal.

Keywords

mass acceptance, customer expected price, multiple line items, sales order, manage sales documents, sap s/4hana cloud, threshold value, deviation, manual follow-up, automatic processing , KBA , SD-ANA-2CL , Analytics (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions