Symptom
Unable to accept 'Customer Expected Price' for multiple line items in Manage Sales Documents with Customer-Expected Price App.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open the Manage Sales Document with customer expected price app.
- Select the multiple line items.
- Click Accept Customer Price.
Cause
It is a standard behavior. Select only one line item to accept the customer-expected price and manually adjust. For example, the value of the net price within the app.
Note - Declination of the customer-expected price for multiple items at once is allowed.
Resolution
- The system accepts deviations below a threshold value automatically and sales document processing continues.
- The system doesn’t accept deviations above a threshold value and blocks further processing of the sales document. This result requires manual follow-up activities in the Manage Sales Documents with Customer-Expected Price app.
Refer the below link to set the Threshold value to process sales document automatically- Customer Expected Price - Help Portal.
Keywords
mass acceptance, customer expected price, multiple line items, sales order, manage sales documents, sap s/4hana cloud, threshold value, deviation, manual follow-up, automatic processing , KBA , SD-ANA-2CL , Analytics (Public Cloud) , Problem
SAP Knowledge Base Article - Public