3620792 - Unable to Cancel Return to Supplier Documents

You are not able to Cancel/Reject supplier return.

Return to Supplier

1. Go to Purchase Requests and Orders.
2. Navigate to Returns to Suppliers view. 
3. Search for the relevant Supplier Return document. 
4. Select the supplier return and choose the Edit button. 

You do not see an option to Cancel/Reject the Supplier Return.

You have not entered the Return Reason in the Supplier Return document.

Follow below given steps to update the Return Reason in return to supplier. 

1. Go to Purchase Requests and Orders.
2. Navigate to Returns to Suppliers view. 
3. Search for the relevant Supplier Return document. 
4. Select the supplier return and choose the Edit button. 
5. Navigate to the Items tab. 
6. In the field Reason, choose a value from the drop down menu. 
7. Choose Save and Close button. 

Once the above steps are performed, the delivery proposal will be visible in the Delivery proposal view of the Outbound Logistics work center. 

Follow steps in the KBA : "1960128 - Unable to Cancel or Delete the Return to Supplier Document" for detailed steps of cancelling the supplier return from the delivery proposal view.

1960128 - Unable to Cancel or Delete the Return to Supplier Document

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