3620892 - Duplicated Compliance Form triggered for new hire - Onboarding

Duplicated Compliance Form is generated on dashboard for Onboardee right after complete the first one.

SAP SuccessFactors Onboarding.

1. Go to Onboarding Dashboard;
2. Search for affected Candidate and see that there is a second compliance task opened;
3. See that there is a pending compliance task to fill on to do tile;
4. Open it;
5. Not data found.

This is a rare event where document forms are signed but document flow code remain as "In progress" instead of change to "Completed" status. Because of that, a new user task is created, but nothing will appear since the assignedForms section is completed.

As a workaround, follow the steps below:

1. Access the BPE: Process Monitor Tool;
2. Click on the filter icon and enter the "Variable" field using the userID (e.g., userID=12345);
3. Copy the unfinished compliance task ID;
4. Proceed to BPE: Manage User Tasks;
5. Open the filter and paste the copied ID into the "Process Instance ID" field;
6. Apply the filter and click on "Complete Task.";
7. An e-signature task will appear on the dashboard. Repeat the same process as outlined above.

Our engineering team will incorporate this behavior into the logs to ensure consistent monitoring of this scenario in the future.

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Obx, Onb, Compliance, Task, Duplicated, Record, Candidate, Process, Activity, Form , KBA , LOD-SF-OBX-DBD , Dashboard , Problem