SAP Knowledge Base Article - Preview

3621003 - Error Handling During In-House Repair Setup in Manage Customer Returns in SAP S/4HANA Cloud Public Edition

Symptom

When creating a return order (CBAR) and selecting In-House Repair as the follow-up action, multiple errors related to serial number profiles appear, preventing the process from proceeding.

  • Item requires exactly X serial numbers for the asset

  • Serial number handling not enabled for product "<material>" in plant <plant>

  • Item <X>: Configuration for LFU "In-House Repair (Service)". Check settings (CX_MSR_TRC200)


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Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

serial number profiles, return order, in-house repair, SAP S/4HANA Cloud Public Edition, CBAR, error messages, serial number handling, material master, transaction type assignment, serialization procedure, Public Cloud, In-House Repair, Return Order, Serial Handling  , KBA , CRM-S4-IHR-2CL , S4CRM: In-House Repair (Public Cloud) , Problem

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