SAP Knowledge Base Article - Preview

3621256 - "Service is unavailable" error on idp-initiated login for SuccessFactors Mobile

Symptom

When using an idp-initiated login method for SuccessFactors on mobile, the following errors may occur.

  1. In case of a mobile app login attempt, the app will display the following error:
    "Service is unavailable, we apologize for the inconvenience. we are actively working to resolve the issue, please try again soon."
  2. When attempting a login in a mobile web browser, the company IDP will also display an error indicating a failed authentication attempt.
    NOTE: The specific error will depend on the company IDP used. For example Azure Active Directory will display an error code of AADST50020

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Mobile

Product

SAP SuccessFactors HCM Suite all versions

Keywords

service unavailable, login error, successfactors, mobile app, sso, azure, company name method, sp-initiated login, multi profile screen, authentication, AADST50020 , KBA , LOD-SF-PLT-MOB , Mobile Issues , LOD-SF-PLT-SEL , SSO Errors & Logs , Problem

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