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SAP Knowledge Base Article - PreviewSymptom
When a phone call comes in through the CTI system, the call banner shows up correctly in SAP Cloud for Customer. However, the Live Activity Center screen with the customer details does not open automatically in the background.
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Environment
SAP Cloud for Customer
Keywords
live activity, customer details, Phone Call, notify, Accept , KBA , LOD-CRM-LA , Live Activity , How To
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