Symptom
Even though readiness value is correctly configured in the org chart xml and readiness scale is correctly defined in the rating scale designer (via the Admin Center) , readiness value does not show up in the succession org chart position node, but when you open the position card , readiness value is displayed.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Succession Management
Reproducing the Issue
- Go to Succession >> Succession org chart >> Open any position
- add the successor or edit the existing nomination by adding the readiness value
- go back and check the position node you can observe , readiness value is not showing.
Cause
Misconfiguration of the value attribute in the org chart xml. For <value> tag decimal point was not added.
<gradient>
<label>3-5 Years</label>
<value>1</value>
<index>3</index>
</gradient>
Resolution
To correct the configuration, you should define the <value> tag with the numbers with decimal point. For example 1.0 , 2.0 instead of 1,2.
<gradient>
<label>3-5 Years</label>
<value>1.0</value>
<index>3</index>
</gradient>
Keywords
readiness, value, succession org chart, SOC, position node, position card, blank, not showing, displaying, empty, color, org chart xml, decimal point, not shown, readiness scale , KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem
Product
Attachments
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