SAP Knowledge Base Article - Public

3621802 - Connecting and Switching Between Two SuccessFactors Instances with a Single Microsoft Entra ID Tenant

Symptom

Is it possible to connect and switch between two SuccessFactors instances to one Microsoft Entra instance?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors HCM Suite

Resolution

Prerequisites:

The configuration for Integrating SAP SuccessFactors with Microsoft 365 has been successfully completed in both SuccessFactors instances.

Procedure:

Two operational methods are available:

Solution A (Direct Status Change):​​

  1. Navigate to ​Work Tech Configuration > SAP SuccessFactors App in Microsoft Teams​
  2. For your target instance:
    • Select ​Connect​
  3. For the non-target instance:
    • Select ​Disconnect

Solution B (Connect Both + Single Enablement):​​

  1. Navigate to ​Work Tech Configuration > SAP SuccessFactors App in Microsoft Teams​ For both instances:
    • Select ​Connect​
  2. Navigate to ​Work Tech Configuration > Integration with Microsoft 365 to Verify ​Enable Integration​ status:
    • Ensure only one instance has ​Enabled Integration​
    • The other instance must remain Disabed

See Also

 Integrating SAP SuccessFactors with Microsoft 365 

Keywords

SAP SuccessFactors, MS Teams, multiple instances, two instances, Single Microsoft Entra ID Tenant, Microsoft Tenant, work tech enablement, disconnect, connect, Work Tech Configuration, SAP SuccessFactors App in Microsoft Teams, Integration with Microsoft 365, ​Enable Integration , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , How To

Product

SAP SuccessFactors HCM Suite all versions

Attachments

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