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3621829 - Error while upgrading to SAP Cloud Connector 2.18.1: "The installer was interrupted before Cloud Connector 2.18.1 could be installed. You need to restart the installer again"

Symptom

  • When attempting to upgrade to SAP Cloud Connector version 2.18.1, the installation fails with the following error message:
    "The installer was interrupted before Cloud Connector 2.18.1 could be installed. You need to restart the installer again."

  • scc_service.log contains the following entries:
    Switching TLS email configuration to dedicated trust store configuration in scc_config.ini.

    Exception in thread "main" java.lang.NoClassDefFoundError: com/sap/scc/servlets/TrustStoreConfiguration$TrustOption

        at com.sap.scc.config.xml.SccConfigIni.lambda$new$1(SccConfigIni.java:242)

        at com.sap.scc.config.xml.SccConfigIni.upgrade(SccConfigIni.java:64)

        at com.sap.scc.util.upgrade.UpgradeRunner.run(UpgradeRunner.java:469)

        at com.sap.scc.util.upgrade.UpgradeRunner.main(UpgradeRunner.java:102)

    Caused by: java.lang.ClassNotFoundException: com.sap.scc.servlets.TrustStoreConfiguration$TrustOption

        at java.net.URLClassLoader.findClass(URLClassLoader.java:449)

        at java.lang.ClassLoader.loadClass(ClassLoader.java:482)

        at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:388)

        at java.lang.ClassLoader.loadClass(ClassLoader.java:415)

        ... 4 more


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Environment

SAP Cloud Connector 2.18.1

Product

CONNECTOR FRAMEWORK all versions

Keywords

SAP Cloud Connector, upgrade, error, installer interrupted, scc_service.log, NoClassDefFoundError, TrustStoreConfiguration, Alerting E-Mail Configuration, upgrade failure, 2.18.1, java.lang.ClassNotFoundException, SCC, The installer was interrupted before Cloud Connector, You need to restart the installer again, installer, restart , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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