Symptom
- Navigating to My Integrations page in Integration Center results in a grayed out page where nothing is clickable as in it was still loading.
- After making changes to the SFTP details under Destination Settings or Source Settings tab in an Integration Center Job and saving successfully, the SFTP details revert to the old values upon reopening the latest version.
Environment
- SAP SuccessFactors HCM Suite
- Integration Center
- My Integrations
- Integration Center
Reproducing the Issue
Page Loading Issue:
- Access SF instance with or proxy as the affected user.
- Navigate to Integration Center.
- Click 'My Integrations'.
- Page freezes and won't load, it remains grayed out and nothing is clickable.
Save Destination/Source Settings Issue:
- Open the latest version of an IC Job from My Integrations.
- Correct the SFTP Details on the 'Source Settings' or 'Destination Settings' tab depending on the integration type.
- Click Save and Save again.
- Click 'OK' to confirm the action.
- Pop up displays successfully saved.
- Observe that after quitting and reopening the new version of the same job the old SFTP details are preserved.
Cause
This issue is instance specific. There is a custom extension or plugin loading in the instance which influences our coding, making the SAPUI5 FrameWork not being able to load the data correctly.
Resolution
The custom extension should be removed or adjusted. Since this is not delivered by SAP as standard, this change would need to come from the owner of the custom extension.
On network tab in the browser, block the request to https://mymeta-console.appspot.com.storage.googleapis.com/extension/build/<company/instance_specific_unique_id>/static/extension.js; the page freeze or saving issue will not occur.
See Also
Keywords
integration center, page freeze, browser, loading issue, grayed out, my integrations, custom extension, plugin, instance specific, UI5 framework, destination settings not saved, source settings not saved , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT-INC-JOB , Integration Center Job , Problem