3622078 - Sending a Separate E-mail Notification for Second Step Approver

• You want to send an email to second step approver in the approval process
• You have configured a second workflow in the approval process to send an e-mail to second step approver but it's not working

SAP Cloud for Customer

1. Configure workflow 123 (for first step approval) and workflow ABC (for second step approval)
2. Workflow 123 is sending an email to the first approver
3. You also find that the email is received by the second step approver
4. You're expectation is that the email from workflow ABC will be received by the second step approver after the first step approver has approved the action

This is currently a expected behaviour. You can't separate first and 2nd approval, unfortunately. 

The system will only use the standard approval notification.

This is considered a new requirement. If you would like to have this as a feature on the system, please consider raising a request on the Customer Influence page.

Email Notification for Multi-step Approval Process

Approval Process, Workflow, E-mail, Email, First Step, Second Step, Approver, Notification, Sales Quote, Sales Order, Multi-step Approval , KBA , LOD-CRM-WKF , Workflow , LOD-LE-CQP-CO , Lean Sales Orders , LOD-LE-CQP , Customer Quote Processing , Product Enhancement