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SAP Knowledge Base Article - PreviewSymptom
When creating a Feedback Flow for Cases entity, no email channels are available to be selected in the Sender Name & Email section.
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Environment
SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Email, Channel, Email Channel, Object, Object Feedback, Feedback, Feedback Flow, Flow, SAP Service Cloud Version 2, V2, Version 2, Sender Name, Sender, Sender Name & Email, Empty, Blank, , KBA , CEC-CRM-FB , Feedback for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To
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