SAP Knowledge Base Article - Preview

3622144 - User needs to allow pop-up when opening a SAC story that uses live connection from Datasphere

Symptom

  • A pop-up appears when using a SAC story with a live connection to SAP Datasphere for the first time.
  • When refreshing the story page, the following error message shows up
    • "We couldn't connect to your SAP Datasphere tenant. Please ask your system administrator to investigate.."
    • "Model information cannot be found.."
    • "Please contact your administrator. Model: XXX"


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Environment

SAP Analytica Cloud 2025.8.6 

Product

SAP Analytics Cloud all versions

Keywords

SAC, Datasphere, pop-up, allowed, allow, domain, error, story, live connection, cookies, permissions, site, edge, chrome, tenant , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

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