3622149 - “Serial ID” Field Is Duplicated on Enterprise Search/Global Search

While searching Registered Products via Enterprise Search, it is observed the Serial ID shows up two times in the columns.

SAP Cloud for Customer

1. Click on the Global Search icon (magnifying glass located on the top right of the screen).
2. Select "Registered Products" from the drop-down menu.
3. Search for any term
4. On the bottom-right of the result card, observe the last two fields—both are "Serial ID," indicating a duplicate field.

The field "Serial ID" is duplicated because one of them is "Serial ID no alpha" (technical name) which is used for enterprise search - this one was introduced later by SAP Development to solve a performance issue for the C4C application.

This is the current system behavior.

As it is a behavior of the system, you may raise an idea in the SAP Sales Cloud Portal requesting this functionality.
https://influence.sap.com/sap/ino/#/campaign/1868

Searches; general; installed; base; product; edit; duplicate; double; serial; number; , KBA , LOD-LE-IBA , Installed Base Data Management , AP-RC-UIF , C4C UI Framework , Product Enhancement