3622177 - Visits Are Being Deleted After Recurring Meeting Is Modified In Outlook Using Server Side Integration

There is a visit on C4C which was created using the Server Side add-on for a recurring meeting, after you change the date or time of the recurring meeting, the object is deleted on C4C.

SAP Cloud for Customer

1. Open the Outlook.
2. Search for visit "ABC" on Calendar.
3. Open it and change the visit time from "10pm" to "8:30pm".
4. Open the SSI add-on.
5. Send Update.
6. Force synch.
7. Go back to Visit's OWL screen.
8. Refresh.
9. The "ABC" visit object is missing on the tenant. 

The issue occurs because modifying the recurrence results in all existing occurrences being deleted and replaced with new ones.
As a result, when these old occurrences are deleted during synchronization to C4C, any associated notes and details are also removed.

This is a known Outlook limitation.
As a workaround, it is recommended to avoid changes to the recurrence pattern whenever possible.

C4C; Outlook; Visit; Deleted; Delete; Appointment; Recurring; Modified; Changed , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2505