3622185 - Unexpected Sorting Behavior in Ticket Status Column

• Sorting the Ticket Status column does not produce the expected order.
• Users may notice discrepancies in the sorting behavior, such as numbers appearing out of sequence.
  
  

SAP Cloud for Customer

1. Navigate to the Service work center.
2. Access the Ticket view.
3. Select the Status column.
4. Apply Sort Ascending to the column.
5. Observe the sorting behavior, where numbers may appear out of sequence, such as 11 preceding
   
   

The issue arises due to the inherent behavior of alphanumeric sorting, which organizes numbers based on their first numeral rather than their numerical value. 

1. Understand that alphanumeric sorting prioritizes alphabetical order first, followed by numerical order based on the first numeral.
2. For example, 1300 will appear before 140 due to the sorting logic.
   
   

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