SAP Knowledge Base Article - Preview

3622185 - Unexpected Sorting Behavior in Ticket Status Column

Symptom

  • Sorting the Ticket Status column does not produce the expected order.
  • Users may notice discrepancies in the sorting behavior, such as numbers appearing out of sequence.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

ticket status sorting, alphanumeric sorting, unexpected sorting behavior, SAP Cloud for Customer, service request processing, sorting issue, ticket view, ascending sort, column sorting, sorting discrepancy, alphanumeric order, sorting logic, numerical sorting, sorting anomaly, ticket status order, sorting explanation , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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