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3622341 - Error "Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)" After Configuring SAML in SAP BusinessObjects Business Intelligence Platform

Symptom

  • After reaching Identity Provider logon(IdP) page and entering credentials, it not redirected to BI, instead the following error is thrown.
    Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
  • According to the springsaml log:
    SAMLDefaultLogger:127 - AuthNRequest;SUCCESS;
    SAMLDefaultLogger:127 - AuthNResponse;SUCCESS;
    <saml2:NameID Format="urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress">xxx.xxx@xxxx.com</saml2:NameID>


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SAP BusinessObjects Business Intelligence Platform 2025 

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

SAML, FWB 00008, Enterprise, email, map, bo, boe, bi, 4.x,2025 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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