SAP Knowledge Base Article - Public

3622375 - Members are NOT Updated in Dynamic Target Group

Symptom

  • Dynamic Target Group is not updated automatically to include members who meet the conditions.
  • "Finished with Error" might be observed in the Execution Status.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work center
  2. Go to the Target Groups work center view
  3. Open the Target Group
  4. Go to the Members tab
  5. Search for the Account that should be determined automatically by the member determination

Result: The Account is not added as a member.

Cause

It might be caused by UI and Backend inconsistency. The Execution Status might say "Finished with Error".

*Note that this is one of the causes for the issue, and may not apply to your case.

Resolution

Deactivate and reactivate the Target Group.

Keywords

dynamic target group, target group, member, determination, execution status, automatically, update , KBA , LOD-CRM-MKT-TG , Target Groups , Problem

Product

SAP Cloud for Customer core applications all versions