SAP Knowledge Base Article - Preview

3622487 - Intelligent Q&A in CX AI Toolkit Best Practices

Symptom

You have seen inconsistencies in the answers to questions asked in Intelligent Q&A. At times the answers are complete and contain referenced data. However, there are also times that the generated answer doesn’t contain expected information from a direct data source. Even when a direct data source is available, the content of that source isn’t always reflected in the output. Understanding the best practices for asking questions can help produce better outputs.


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Environment

  • CX AI Toolkit.

Product

SAP CX AI Toolkit all versions

Keywords

AI Toolkit, Intelligent Q&A, Questions, Answer, LLM. , KBA , CEC-AIT , SAP CX AI Toolkit , Problem

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