SAP Knowledge Base Article - Public

3622633 - Proxy session is ended when accessing item details page

Symptom

When launching proxy for users and clicking any items to access the details page, a library access error occurs and the proxy session is ended.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login and go to Learning Administration.
  2. Search for user and launch proxy.
  3. Click any item in the learning plan.
  4. The library access error occurs and note that the proxy session has ended.

Cause

Configuration newSessionForEachDeeplinkFromBizX=true under BIZX configuration creates a new session every time a course is clicked.

Resolution

Go to System Administration>Configuration>System Configuration> BIZX and set newSessionForEachDeeplinkFromBizX to false.

Keywords

proxy, item details, SAP SuccessFactors Learning, library access error, newSessionForEachDeeplinkFromBizX, configuration, BIZX, session , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Problem

Product

SAP SuccessFactors Learning all versions