SAP Knowledge Base Article - Public

3622744 - Inline Resume Viewer not Rendering Word Documents Typography Correctly - Recruiting Management

Symptom

Rendered image in inline resume viewer for resume is not the same as it shows when opened in Microsoft Word. It includes 2 issues:

  • The font is not the same.
  • Image quality is low. Some parts look blurry.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create a candidate using the sample resume to upload.
  2. In inline resume viewer, observe the resume format is strange (There are spaces and strange passages that are not expected).
  3. Download the resume or upload PDF file to see no format issue.

Cause

The root cause of the issue is the missing "Times New Roman" font.

Resolution

This can be resolved by bundling the necessary Microsoft fonts. 

The fix for this issue is planned to be deployed on M2511.

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

See Also

2646144 - Inline Resume Viewer - Recruiting Management

Keywords

RCM, inline resume viewer, Word documents, typography, formatting issue, Times New Roman, Candidate Management, Job Applications, resume, font, M2511, PLT-86922 , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions