3623004 - Inconsistent Search Results in the "Delete Form" Tool

• Inconsistent search results are observed when using the "Delete Form" functionality—specifically between the "Employee Document Folder" search and "Advanced Search".
• For example, searching for a user may return fewer forms under Employee Document Folder compared to Advanced Search or vice versa. 

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SAP SuccessFactors Performance Management

1. Go to the "Delete Form" tool.
2. Search for a specific user under the "Employee Document Folder" tab.
3. Note the number of forms returned (e.g., 3 forms).
4. Repeat the same search using the "Advanced Search" tab.
5. Note that additional forms may appear (e.g., 4 forms). 

The variation in results is due to design differences between the two search methods.

This is the expected system behavior. The variation in results is due to design differences between the two search methods.

Users should select the appropriate search method based on their business needs for form deletion:

• Employee Document Folder  retrieves forms where the searched user is included in the route map (i.e., the user is assigned to at least one step in the workflow).You can search for the forms in a specific user's Inbox, En Route folder, or Completed folder.
• Advanced Search retrieves all forms launched to the user, regardless of their participation in the route map.

Refer to: SAP Note 2076518 - How To Delete Performance Forms

delete form, inconsistent search results, employee document folder, advanced search, sap successfactors, performance & goals, form deletion, route map, workflow, search methods, system behavior , KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , Problem