SAP Knowledge Base Article - Public

3623041 - Clicking on Recommended External Link Does Not Provide Completion

Symptom

After a user is recommended an External Link, if the user clicks on the link via the New Learning Experience, the report of the External Link does not show that the user completed it. If the same actions are done via the legacy homepage, the completion is tracked.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create an External Link via Learning Administration > Learning Activities > External Links
  2. Access the newly created record > Recommend
  3. As the user that was recommended the External Link > Access the New Learning Experience and find the Suggested For Me section
  4. Click on the External Link
  5. Go back to Learning Administration > Learning Activities > External Links > Access the External Link record
  6. Click View Report
  7. The Completion column will have no information

Cause

This is a Known Issue.

Resolution

The fix for this issue is planned to be deployed on 2H 2025 release (b2511).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

See Also

Keywords

KI2505, recommendation, click, external, links, completion, link, user, LRN-197755
, KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Known Error

Product

SAP SuccessFactors Learning 2505