SAP Knowledge Base Article - Public

3623056 - Ask for Feedback – Emojis/Icons Not Displayed Correctly

Symptom

When using the "Ask For Feedback" feature in the Performance module, emojis or icons are not displayed correctly.
Specifically, when a Manager accesses the Performance Form to review the feedback received, some emojis appear as "?" symbols, while others are displayed correctly. This results in inconsistent rendering of emoji characters within the form.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Log in to the SAP SuccessFactors instance.

  2. Navigate to the Team Overview tab.

  3. A Manager initiates the "Ask For Feedback" request for a team member.

  4. The recipient receives an email with the "Ask For Feedback" request.

  5. The user responds via email, including emojis such as 😊😐☹  in the feedback text.

  6. The Manager accesses the Performance Form to review the feedback received.

  7. In the supporting pod of the Performance Form:

    • The emojis 😊  and 😐 are displayed as "?"

    • The emoji ☹ is rendered correctly

Cause

This is under Investigation.

Resolution

Product Engineering is investigating a solution.

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See Also

Keywords

Ask For Feedback, Performance Form, Emoji , Icons , email, Emojis replaced with question mark , missing emoji ,emoji working, , Supporting pod, Feedback emojis  , Performance Management, Team Overview , Feedback email issue , Unicode characters , Feedback , Special characters , Feedback response , Question mark , ?  , KBA , LOD-SF-PM-FBK , Feedback: Get Feedback, Ask for Feedback, etc. , Bug Filed

Product

SAP SuccessFactors HCM Core 2505