SAP Knowledge Base Article - Public

3623065 - In Customer Invoice and it's JSON File, the Ship-from Details are not Available

Symptom

Ship-from Details Cannot be Found in the Customer Invoice and JSON file.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. View: Invoice Documents
  3. Search and edit ABC (ABC represents the Invoice ID).
  4. Navigate to Items tab and we can see Ship-from details are not found.
  5. Navigate to Output History tab and click on View Original XML button.
  6. Ship-from details are missing in JSON file as well.

Cause

The Item Type used in Sales order is "Product - project-based". For this item type, the Ship-from details will be not available in Sales order, Customer Invoice and JSON file.

Resolution

This is System Standard behavior.

Keywords

Customer Invoice; JSON; Ship-from; Sales Order , KBA , SRD-CRM-INV , Customer Invoicing , Problem

Product

SAP Business ByDesign 2505 ; SAP Business ByDesign 2508