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3623195 - Excel crashes when opening the SAC Add-in workbook created in another SAC system

Symptom

  • The SAC add-in workbook developed in the an SAC system (for example, hcs.cloud.sap) crashes Excel when opened in another system with a different domain (for example, sapanalytics.cloud) via the admin managed SAC add-in.
  • The workbook opens in Protected View, and Excel crashes upon clicking "Enable Editing" to exit Protected View.
  • The issue occurs before signing into the Excel add-in.
  • The issue happens only with workbooks that contain SAP formulas.


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Environment

SAP Analytics Cloud, add-in for Microsoft Excel

Product

SAP Analytics Cloud all versions

Keywords

excel crash, sac add-in, protected view, enable editing, sap formulas, workbook, dev system, prod system, admin deployed, user deployed, sapanalytics.cloud, hcs.cloud.sap, Excel shut down, machine specific, crashing, admin managed, SAP.GETDATA , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Problem

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