3623279 - "ORDER_CONFIRMATION_ CHANGE" not Generated when Sales Order is Changed - SAP S/4HANA Cloud Public Edition

A sales order is created and the correct output items are determined. However, when changing this sales order, the changed output items are not automatically determined.

SAP S/4HANA Cloud Public Edition

The root cause lies in that the "Receiver" AP (Contact Person) for output items are inconsistent. As a result, the output channel for Email is ignored because the receiver of the first output item for email channel output type ORDER_CONFIRMATION is blank. The data should be consistent for the output item to be generated.

1. Ensure that the recipient of specific roles (AG/AP/SH…) for the output items and the partner of specific roles on the sales order header are consistent.
2. Keep them consistent before changing the sales order. The output item of ORDER_CONFIRMATION_CHANGE can be generated automatically.

Output, Order confirmation change, Generate, Sales Document, Output Management, Inconsistent receiver, Email output, Contact person, AG, AP, SH , KBA , SD-SLS-GF-OC-2CL , S/4HANA: Output Control on Sales Documents (Public Cloud) , Problem