SAP Knowledge Base Article - Public

3623333 - Error for rehired user who was inititated from RCM - Onboarding

Symptom

While rehiring the user from Recruiting receiving following error: "User ID can't be created because it's in use."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to recruiting.
  2. Rehire the candidate in the system.
  3. Error appears while initiate onboarding: 'User ID can't be created because it's in use."

Cause

Person - ID - external is mapped from Recruiting.

Resolution

  • RCM should not be passing the person-id-external. By design person-id-external will default to USERID.
  • If there is a set up rule to generate this ID as part of Onboarding then IDs will match.
  • In case of rehire candidates, a temporary USERID is created until the rehire match is verified, upon time, the previous USERID will be used. 
  • In case there is a third-party tool used to generate person-id-external then it should be included as part of the Onboarding process, and NOT passed from Recruiting.
  • It is recommended not to map person-id-external from recruiting.

Keywords

OBX, Onboarding, rehire, person id, external, recruiting, User ID, created , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding 2505