/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
- When a case is automatically created through the email channel, the system randomly assigns a contact to the case.
- Business users expect the contact field to remain empty if no main contact is defined for the related account.
Read more...
Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
email-to-case, unexpected contact assignment, sap sales cloud, sap service cloud, contact field empty, main contact flag, account master data, case management, Bledina, SSC, random contact determination , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)