SAP Knowledge Base Article - Public

3623596 - Error The Department of Homeland Security case closure reason is unavailable. Please try again later when try to Resolve E-Verify case

Symptom

Not able to Resolve E-Verify case due to error "The Department of Homeland Security case closure reason is unavailable"

Environment

SAP SuccessFactors Onboarding

Cause

Data is not refreshed.

Resolution

  1. Click Refresh data to get the latest status from DHS.
  2. Then click Resolve case button
  3. The reason options will be listed.

See Also

E-Verify Workflow

Keywords

closure reason unavailable, referred status, tentative nonconfirmation, final nonconfirmation, refresh data, resolve case, e-verify, compliance, case closure reasons , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions