Symptom
- When a new contact is created for an existing business partner, resulting in an error state indicating that the contact already exists in FSM.
- Error message: "duplicate key value violates unique constraint 'contact_unique_externalid'".
- The contact exists in FSM but lacks complete information.
- Resending the business partner resolves the issue without further messages.
- Multiple requests of type "BusinessPartnerReplicationSelfInitiatedOut" occur during replication, sometimes passing and sometimes failing.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Read more...
Environment
- SAP Field Service Management (FSM)
- Cloud for Customer (C4C)
- Cloud Platform Integration (CPI)
Product
SAP Field Service Management 1.0
Keywords
business partner integration, FSM C4C integration, BusinessPartnerReplicationSelfInitiatedOut, duplicate key value violates unique constraint 'contact_unique_externalid, delay parameter , KBA , CEC-SRV-FSM-C4C , FSM C4C Integration , CEC-SRV-FSM , Field Service Management , Known Error
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview