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3623630 - [C4C-FSM Integration] Contact cannot be replicated due to "duplicate key value violates unique constraint 'contact_unique_externalid'" error

Symptom

  • When a new contact is created for an existing business partner, resulting in an error state indicating that the contact already exists in FSM.
  • Error message: "duplicate key value violates unique constraint 'contact_unique_externalid'".
  • The contact exists in FSM but lacks complete information.
  • Resending the business partner resolves the issue without further messages.
  • Multiple requests of type "BusinessPartnerReplicationSelfInitiatedOut" occur during replication, sometimes passing and sometimes failing.

    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

  • SAP Field Service Management (FSM)
  • Cloud for Customer (C4C)
  • Cloud Platform Integration (CPI)

Product

SAP Field Service Management 1.0

Keywords

business partner integration, FSM C4C integration, BusinessPartnerReplicationSelfInitiatedOut, duplicate key value violates unique constraint 'contact_unique_externalid, delay parameter , KBA , CEC-SRV-FSM-C4C , FSM C4C Integration , CEC-SRV-FSM , Field Service Management , Known Error

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