Symptom
- When a new contact is created for an existing business partner, resulting in an error state indicating that the contact already exists in FSM.
- Error message: "duplicate key value violates unique constraint 'contact_unique_externalid'".
- The contact exists in FSM but lacks complete information.
- Resending the business partner resolves the issue without further messages.
- Multiple requests of type "BusinessPartnerReplicationSelfInitiatedOut" occur during replication, sometimes passing and sometimes failing.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
- SAP Field Service Management (FSM)
- Cloud for Customer (C4C)
- Cloud Platform Integration (CPI)
Product
SAP Field Service Management 1.0
Keywords
business partner integration, FSM C4C integration, BusinessPartnerReplicationSelfInitiatedOut, duplicate key value violates unique constraint 'contact_unique_externalid, delay parameter , KBA , CEC-SRV-FSM-C4C , FSM C4C Integration , CEC-SRV-FSM , Field Service Management , Known Error
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