3623786 - Shopping Cart Approval Routed to Wrong Manager

Shopping cart Work Distribution <Approval by Cost Assignment> is not capturing the cost center manager as expected.

SAP Business ByDesign

1. Go to Business Configuration work center.
2. Open activity: Account Assignment Types.
3. Select Maintain Account Assignment Types option and add one custom account assignment type in the system.
4. Please check KBA 2065096 for how to configure the Primary Account Assignment in the system.
5. Under Account Assignments, select Available Account Assignments: COST_OBJECT_KEY - Cost Object ID, Data Input Control: Mandatory.
6. Navigate to Assignment to Business Transactions and add 62 - Shopping Cart in the list.

Then,

1. Go to Cost and Revenue work center.
2. Go to Free Cost Objects view under Sales Document Items.
3. Create one cost object ABC with cost object type defined in the Primary Account Assignment.
4. Assign it to a profit center DEF.
5. Check DEF, it is checked as a cost center via Org Structure work center.

Then,

1. Go to Application and User Management work center.
2. Go to Approval Processes view.
3. Define the approval process for shopping cart as Approval by Cost Assignment.

Finally, 

1. Create a new shopping cart and assign the account assignment to the cost object ABC.
2. Display the Approval Process, here the approver is the shopping cart requestor's reporting line manager, while you are expecting the org unit manger of DEF.

Approval by Cost Assignment, for a shopping cart, the document is sent to the cost center manager or project manager for approval.

We only support the assignment on cost center manager or project manager when the document is assigned to a cost center or a project task directly.

If you are using other account assignment types, system will use the fall back rule, and send approval task to the manager of the requestor of the shopping cart instead.

This is the current system behavior.

To submit a new requirement proposal, please kindly create a post in Influence Opportunity Homepage - Customer Influence 

Our product management team is monitoring all the requirements here and investigating if it's possible to deploy the new requirement in the future release.

Free Cost Objects | SAP Help Portal

Approval Rules for Purchasing | SAP Help Portal

2065095 - How to Create a Primary Account Assignment For Account Assignment Types

Shopping cart, Approver, Cost center, Manager, Approval by Cost Assignment, Cost object , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem