3623987 - Unable to Retrieve Configuration Error in Email MTA Provider Configuration

Symptom

When accessing the MTA Provider Configuration in the SAP Service Cloud Version 2, you receive the error message Unable to Retrieve Configuration.

Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Email, Email Channel, Settings, Email Settings, MTA, MTA Configuration, Provider, MTA Provider Configuration, Unable to Retrieve Configuration, Unable, SAP Service Cloud Version 2, V2, Version 2, Retrieve, , KBA , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Known Error

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