3624047 - Single Sign-On (SSO) Error Message Appears When Opening The SAP Sales And Service Cloud Core App On Microsoft Teams

When opening the SAP Sales and Service Cloud Core App using the Microsoft Teams, a Single Sign-On (SSO) error message appears.

SAP Cloud for Customer

1. Open the Microsoft Teams.
2. Go to applications.
3. Search for SAP Sales and Service Core app.
4. Open this and select General Channel, then click Go.
5. Add your user and password.
6. Select the object, then click Save.
7. Click on Start Section.
8. A pop-up screen appears with a Single Sign-On (SSO) error.

The issue is happening because the Single Sign-On (SSO) is activated on the system, but is not correctly configured.

The Single Sign-On (SSO) configuration should be completed correctly and be working properly on browser, so the same behavior should happen on Microsoft Teams.
Also, in case you have the Single Sign-On (SSO) activated, but your users are using basic authentication, you can disable the Single Sign-On (SSO) under Common Tasks work center, so the basic authentication screen should appear to the users.

Microsoft Teams; SSO; Single Sign-On; Error; Basic Authentication; Message , KBA , LOD-CRM-TMS , Microsoft Teams Collaboration Channel , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2505