SAP Knowledge Base Article - Preview

3624055 - Rehire Welcome email sent to the incorrect email address from IAS - Onboarding

Symptom

  • In SuccessFactors it shows secondemail@email.com active however in IAS it shows firstemail@email.com which is incorrect.
  • SCIM API is returning firstemail@email.com which is not correct as this is business email.
  • Rehire welcome email is sent to business email or incorrect email.


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Environment

SAP SuccessFactors Onboarding

Keywords

IPS, IAS, rehire scenario, SCIM API, email mismatch, HRIS Sync, BPMN definition, onboarding, user termination, user rehire, primary assignment, incorrect email, OBX-39380, INC13401212, welcome email, wrong email, old email , KBA , LOD-SF-OBX-IAS , IAS User Authentication , LOD-SF-OBX-RCF , Rehire Candidate Flow , Known Error

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